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We want to get your Alpine Cashmere items to you as soon as possible and so strive to ship orders placed by noon EST the same day, but that isn't guaranteed. Typically orders ship within one business day.
Please note, we do not ship on Saturdays, Sundays, and U.S. holidays. Shipping time is calculated based on when the order is shipped, not when the order is placed.
If you have any questions about your order, please contact us at email@example.com.
We want you to be completely satisfied with your purchase from www.alpinecashmere.com. Please note our terms for returns below:
ALL FLASH SALE ITEMS FINAL SALE. All other claims must be made within 10 days of delivery for a refund.
To return an alpinecashmere.com item, email firstname.lastname@example.org to obtain a return authorization number and prepaid return label. Please note, we cannot supply prepaid return labels for international returns. Customers are responsible for the shipping for all returns coming from outside the United States.
All items returned must be in the same condition in which they were received. We will not accept returns of used, soiled, or damaged merchandise. We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.
Please note that many of our products are individually crafted by skilled artisans. Slight variations are a natural result of this process and add to the unique beauty and personality of each piece.
Cashmere is a precious fiber that should be lovingly cared for.
Woven cashmere should always be dry cleaned.
Knitted cashmere can be dry cleaned, or ideally, washed by hand.
When it is time to wash your cashmere knit, we recommend giving it a gentle wash in lukewarm water with cashmere shampoo, a mild detergent that is specifically formulated to preserve the natural oils of the cashmere fibers.
After rinsing, gently squeeze out excess water.
Smooth out the garment on a clean, dry towel and allow it to dry naturally, molding it back to its original shape as it dries.
Instead of hanging, store your cashmere folded so it will keep its shape.
Every time you wear or wash your cashmere, it will reward you by becoming a little softer.